FAQs
Cancellations and Returns
- How can I return an item?
- My product is faulty/damaged after several uses, what can I do?
If this is the case, please contact us as soon as possible to explain the issue. We will then arrange to repair, replace or refund the product as soon as possible (providing that the product has been used in the way in which it was intended).
Pricing
- Can I obtain a discount?
Our prices are already extremely competitive. However, if you find one of our products cheaper elsewhere, we will do our utmost to match the price for you. We will consider discounts on bulk orders which will apply on a case by case basis. Please contact us for more information on 01923 210009 or email [email protected]
- I can get this item cheaper online, can you match the price?
If you find one of our products cheaper elsewhere, we will always do our utmost to match the price for you - providing that the products are like for like.
- Can I get a discount as I am spending a large amount?
We will always do our best to offer you the best price. If you are looking to spend a large amount, please contact us and we will be happy to provide you with a bespoke quote.
- Are your prices inclusive of VAT?
All products on our website show both prices - including and excluding VAT. Please use the toggle switch in the top left had site to choose excluding VAT or including VAT.
Payments and Invoices
- I don't have a card to pay with, how can I pay?
We accept all major credit cards (excluding American Express) however, if you are unable to pay using a card, you can pay direct into our bank account or you can ask about arranging a credit account. Click here for more information about credit accounts.